Digital transformation uses digital technologies throughout every core facet of the organization, effecting a complete revolution in how organizations function and deliver value to their customers. This is, in itself, a cultural shift where businesses are challenged to question the status quo, try new approaches, and accept failure as one huge learning lesson.
Such technologies could include cloud computing, AI, big data, and IoT, in which efficiency can be brought in, customer experience taken to the next level, and innovation in products and services done effectively. Financial services in Kerala are specifically looking for transformation with their use of such technology in terms of ease of operations, personalized solutions, and digital dynamics in a changed environment so as to fit into the dynamic expectations of customers.